Introduction: Fear consensus, love dissent -- Part I. Majorities versus troublemakers: the art of persuasion -- Numbers rule -- Even one dissenter makes a difference -- Dissent as an art in changing hearts and minds -- Part II. Consensus versus dissent: closed minds versus open minds -- Consensus narrows thinking--and kills rationality -- Dissent diversifies--and strengthens thinking -- Part III. Groupthink versus groups of thinkers -- Group decisions: often in error, never in doubt -- Better decisions: dissent, diversity, and devil's advocates -- Conclusions.
|
